Match Group pays $14 million to settle claims of misleading enterprise practices

The Federal Commerce Fee introduced that Match Group pays to settle a criticism about misleading practices. The settlement price will likely be used to offer redress to injured clients of Match Group’s relationship companies, which embrace Match.com, Tinder, Hinge, OkCupid, and PlentyOfFish.

The company sued Match Group on a sequence of allegations. Based on the criticism, the relationship service firm had used deceptive advertisements to encourage subscriptions after which made it troublesome for purchasers to cancel these subscriptions. Match Group was additionally accused of locking clients out of their accounts once they tried to dispute billing expenses.

Along with the fee, Match Group has agreed to obviously and conspicuously disclose the phrases of its “six-month assure,” in addition to any circumstances or limitations to these affords. It’s going to additionally provide easy mechanisms for purchasers to cancel their subscriptions. Lastly, Match Group won’t retaliate or take motion towards clients who file billing disputes, and it will not deny these clients entry to paid-for companies or items.

Match Group additionally drew scrutiny earlier this 12 months after an investigation claimed that it had stories of sexual assault and made little effort to maintain abusive or harmful customers from rejoining different relationship platforms it owns.