A brand new Microsoft bug is stopping sure Outlook customers from accessing encrypted emails

A brand new over-the-air (OTA) software program patch from Microsoft, construct 19426.20218 of the Outlook (Basic) Home windows consumer, has inadvertently launched a novel bug into the long-lasting e-mail program: upon updating, customers are reporting the lack to open ‘encrypt solely’ emails by common means (via TechRadar)

Upon updating to this bugged construct of Outlook (Basic), making an attempt to open an ‘encrypt solely’ e-mail could end in an error message showing on-screen. Slightly than enterprise as common, textual content will seem inside the app’s Studying Ache part that reads: “This message with restricted permission can’t be seen within the studying pane till you confirm your credentials. Open the merchandise to learn its contents and confirm your credentials.” Opening the email then leads to a null “message_v2.rpmsg” attachment file showing, which might’t be learn in-line.

Over on the official Microsoft support website, the corporate acknowledges basic Outlook’s newly-broken habits, with the standing part of the web page writing: “The Outlook Staff is investigating this concern for a repair. We’ll replace this subject once we know extra.”

Three workaround strategies can be found

You will have to depend on these stopgap options till Microsoft points one other Outlook patch

When you’re an energetic Outlook (Basic) consumer on Windows 10 or 11, and if the damaged OTA code has already crushed you to the replace punch, there are three essential interim options out there at your disposal. Firstly, Microsoft itself has revealed the next steps as a short lived repair:

1. Navigate to the Choices tab inside the principle ribbon menu on the high of the display screen, after which choose the Encrypt possibility.
2. Subsequent, faucet or click on on Do Not Ahead.

If this does not do the trick, Microsoft additionally gives a secondary workaround, which entails reverting to an older model of basic Outlook from earlier than the difficulty arose in construct 19426.20218. To roll again your software program, observe these steps:

1. Save all of your work after which shut all operating 365 Copilot / Workplace 365 functions.
2. From right here, open an elevated Command Immediate (the Command Immediate in its elevated kind is accessible through Home windows Search > Command Immediate (Admin) or by right-clicking on the Home windows brand button and choosing Terminal (admin).
3. Subsequent, run the next command inside the Command Immediate interface:

"%programfilespercentCommon FilesMicrosoft SharedClickToRunofficec2rclient.exe" /replace consumer updatetoversion=16.0.19426.20186 Lastly, as a ultimate resort, you’ll be able to think about switching to a different Home windows 11 e-mail consumer for viewing incoming ‘encrypt solely’ emails — at the least till an official patch is pushed out to Outlook (Basic). Choices embody the principle Outlook.com web site, the brand new web-based Outlook app for Home windows, in addition to third-party choices like Wino Mail, Mozilla Thunderbird, and Spark Mail.